Probate Solicitors Limited - Complaints Procedure

We sincerely hope and expect that you will not have cause to complain. However, things do sometimes go wrong or need explaining more fully.

If you have a complaint we can deal with it best if you would kindly follow the procedure set out below. If it is not an actual complaint but you would just like to give us some feedback on your experience of our services you can use our feedback form instead or write to us at our office address.

1. If you have not already done so please put your complaint in writing to the person dealing with your case. If you wish you can use our online complaint form.

2. If you do not receive a satisfactory reply within 14 days after that, please write to our complaints officer, Richard Arney, at at our office address. In the event that it is Richard dealing with your matter you can, if you prefer, write to Caroline Wilden instead or move straight to the next stage.

3. If the matter is still not resolved to your satisfaction you can make a formal complaint to the Legal Ombudsman. See http://www.legalombudsman.org.uk/ or

Telephone: 0300 555 0333 (Please note all calls will be recorded)
Email: enquiries@legalombudsman.org.uk
Write: The Legal Ombudsman, PO Box 15870, Birmingham B30 9EB.

4. If your complaint is simply about the amount of our fees or charges then under S.70, 71, 72 of the Solicitors' Act 1974 as a client you may a make an application to the Court for assessment of your bill.

Please note that, notwithstanding any complaint or application to the court, we have the right to charge interest on any outstanding amounts due to us in accordance with article 5 of the Solicitors' (Non-contentious Business) Remuneration Order 2009. If you wish to pay part or all of your account without prejudice to any complaint to save interest then you may do so.

Probate Solicitors Limited t/a PSL solicitors carry £3 million professional indemnity insurance with an approved insurer (details upon request) and is regulated by the Solicitors' Regulation Authority under SRA number 545298

 

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Probate Solicitors Limited t/a PSL is authorised & regulated by the Solicitors Regulation Authority in England and Wales No. 545298   
Registered in England & Wales Company No: 07275702.       Registered Office: 1705 High Street, Knowle, Solihull B93 0LN       Website by briefclick